Our customer service is 2nd to none. We have built a business based on trust, respect and honesty. YOU are our 1st priority and we see to it that you are always 100% satisfied. Whether you have questions, concerns or simply just want to rave to us about how great your hair looks, just send an email. We will respond either immediately or within 24hrs of receipt 7 days a week. We also ship worldwide with FREE shipping on US and CAD orders $350 and up.